Gentilly, April 1st, 2026 – Recommerce, the European leader in refurbishment, has reached a historic milestone. In a second-hand market that has matured but become increasingly fragmented, where fraud and customer disappointment are rising on certain platforms, Recommerce is unveiling the most reassuring and transparent circular e-commerce site on the market. With unprecedented warranties, manufacturer certification, and total traceability, the industry pioneer is addressing the consumer trust crisis head-on.

A launch in response to the sector's trust crisis

The 9th edition of the 2026 Recommerce Barometer reveals that while 1 in 2 French people have already purchased a used smartphone, 30% of non-buyers still cite a lack of trust in sector players, and 34% doubt product longevity. Meanwhile, 79% of buyers state that purchasing from a trusted company is a key criterion. This trend is even stronger online, with 70% of consumers wanting to know the seller's identity and see certifications when buying on a platform. In 2025, the DGCCRF (French fraud oversight) noted that 30% of refurbished product sellers failed to comply with sales conditions (warranty duration, un-erased data, lack of battery health info, etc.). In this climate, Recommerce is announcing a major overhaul of its recommerce.com platform.

4 pillars to establish the highest standard of excellence on the market

The new recommerce.com site is built on four structural commitments:

• 3-Year Warranty: Moving beyond the legal two-year conformity and hidden defect warranties, Recommerce now offers customers a 12-month extension, bringing total protection to three years from the date of delivery. This coverage exceeds legal obligations and stands as one of the longest warranties on the market, surpassing standard requirements for both new and used products to ensure total peace of mind regarding device longevity.

• Full Traceability: Utilizing Deal Certify technology, Recommerce provides a tool for immediate transparency. Each product has its own link, granting access to a complete history of performed checks (battery health, screen tests, microphones, connectivity, etc.).

• New Batteries: To resolve the primary technical concern for buyers, Recommerce now systematically installs new batteries whenever the capacity level falls below 85%.

• RecQ Label (DEKRA): In addition to these updates, Recommerce reaffirms its long-standing industrial excellence through the "Reconditionnement de Qualité" (Quality Refurbishment) label, awarded by the independent certification body DEKRA.

The Recommerce model: Integrated expertise vs. market opacity

This strategic shift highlights Recommerce's commitment to standing out through transparency and guarantees. By mastering the entire value chain, from trade-in to industrial refurbishment and resale, the company ensures a controlled experience, whereas the opacity of some third-party circuits can often penalize the end user. This new site embodies the vision of circular e-commerce, where buying a refurbished smartphone is based on verifiable and secure criteria.

"Our Kantar study is clear: price is no longer enough. Consumers now demand concrete proof of reliability and traceability to overcome doubts stemming from disappointing purchase experiences, particularly online," explains Augustin Becquet, CEO of Recommerce. "With this major update, we aren't just selling refurbished goods; we are creating an unprecedented trust standard to clean up the market and encourage consumers to choose refurbished first."

About Recommerce Group:

Founded in 2009, Recommerce Group is the pioneer and European leader in high-tech product refurbishment. Its mission: to extend the life of electronic devices to reduce their environmental impact and make technology more sustainable and accessible. The group operates through two main activities: the distribution of refurbished products via its Recommerce© brand and its extensive network of retail and telecom partners; and the provision of trade-in and resale technologies. To support brands and retailers in their transition to a circular model, Recommerce Group launched CircularX in 2021, a white-label SaaS platform to manage trade-in offers across more than 50 product categories.

Each year, Recommerce manages over 1.1 million devices, supported by an industrial refurbishment process optimized by AI. Its 250+ experts, present in 12 countries, help build a more circular and responsible technological model. The quality and reliability of its operations are recognized by numerous certifications: ISO 9001, 14001, and 27001, the RECQ label (Quality Refurbishment) issued by DEKRA Certifications, and a Gold EcoVadis rating.

For more information:

• Corporate site: recommerce-group.com

• Recommerce Products: recommerce.com

• CircularX Platform: circularx.com

Contacts presse
rp@recommerce.com